Lỗi another app is controlling your sound right now năm 2024

This error asks you to close that app which is using your sound if you want to hear the sound on another app.

The cause of getting this error is, another app or software on your system is using your system’s sound at that moment, and which is not apparently showing to you. And you are not able to identify which app is using your sound at the moment, or may be due to any virus or corrupted files, your system settings of audio devices have been changed. To resolve this issue, I have gathered the few solutions that will solve the issues of the sound of your machine.

Restart the Audio Driver

The first solution you can apply is to restart your audio driver to give it a fresh start again. This will make your audio driver boost and work better than before as it gets restarted. For this, go with below steps.

1. Open “Device Manager” by typing it in the Start menu.
   
2. Expand the option of “Sound, video, game controller”, and right-click on “High Definition audio driver”. Disable it for the moment.
   
3. And after disabling, enable the driver after a minute.
4. Close all open windows and open your required app and check if you can now hear the sound.

Stop and Restart the Audio Service

Windows is running many services in the background, one of them is sound service. To avoid this error, you may restart your system sound service.

1. Open Run dialog by pressing “Windows+R” key, and type “services.msc”.
   
2. Now Services window will open, look for “Windows Audio” service in the list. Select the option of Stop, then Restart it.
   

Uninstall the Windows Update KB2962407

If you get this error frequently then you should make sure KB2962407 is not installed on your computer. The Windows Update KB2962407 which was released in June 2014, is a major cause of creating sound issues. Many users who have installed this update faced the sound issue on their systems. So if you are also getting the sound issue, then uninstall the update. For this, go with below steps.

1. Open Run dialog by pressing “Windows +R” key and enter the “appwiz.cpl”.
   
2. Go to the option of “View Installed Updates”.
   
3. Now you will have a list of all updates you have installed on your system. Find the update of “KB2962407”.
4. Right click on update and select the option of “Uninstall”. The un-installation process will start and complete in a few minutes.
5. Restart your system once to apply the changes properly.

Hopefully, after the uninstallation, you will not face any issue regarding sound and audio of your system.

Run audio troubleshooter

Windows 10 has a built-in audio troubleshooter that will run to troubleshoot any audio issues and then try to fix it automatically. You can simply run a command to run the audio troubleshooter.

1. Open Command Prompt window as an administrator.
   
2. Type the following command. “msdt.exe / id AudioPlaybackDiagnostic”
   
3. This will take a few minutes to run and identify the issues. You don’t need to fix the issues. The troubleshooter will fix it automatically for you.

These all are possible simple solutions that will guide you to remove the error of “Another App Is Controlling Your Sound At The Moment”. If you need further assistance regarding this issue, kindly comment below, we’ll try to solve your issue promptly.

You may run into different kinds of error codes when using your computer. In fact, an error code is used by Windows operating systems to inform system users, administrators, and even programmers that there is a problem on the device. When you see 0xc00d4e85 on your Windows 10, it means you can’t play audios and videos currently.

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Another App Is Controlling Your Sound at the Moment 0xc00d4e85

Apart from the default multimedia application that you can find in the previous operating systems, Windows 10 brings you with powerful multimedia apps; you are allowed to install the third-party apps that you think are fabulous. (You’d better get help from MiniTool to take good care of your disk & data.)

However, many Windows 10 users reported the same problem – they can’t play audio and video files (including computer games) using the application. They said the error code 0xc00d4e85 appears when they’re trying to open the audio/video file.

Can’t play.

Another app is controlling your sound at the moment. To listen here, close that app and try again.

0xc101009b (0xc00d4e85)

What Does 0xc00d4e85 Error Mean

The root reason for causing error 0xc00d4e85 is that an application seizes the exclusive control over the speakers (system’s sound). Because of this, all other sound will be muted and the application cannot connect to the audio device. As a result, the audio can’t be sent to the audio card to be played out.

In fact, the error – another app is controlling your sound – will occur when people try to play an audio or movie file including an audio track on the video or music application, such as Groove app, Windows Media Player, and the Film & TV app.

The Best Windows Media Center On Windows 10 – Check It Out!

What Devices Will Work When You Start to Play an Audio File

Two devices will come into play whenever you start to play an audio file.

• Graphic driver: the main function of graphic driver is to display your video graphics or application interface.
• Sound device: this is used to play your audio after it was engaged by the video or music application. You must connect the device speakers or external speakers to the 3.5 audio jack or the HDMI connection.

How to recover lost video files yourself?

How to Fix Another App Is Controlling Your Sound Right Now on Windows 10

Don’t worry when you encounter such Windows 10 sound problems. You should follow the methods mentioned below to troubleshoot.

Restart the Audio Device

1. Right click on the Windows button in the lower left corner.
2. Choose Device Manager from the WinX menu.
3. Expand the Sound, video and game controllers option.
4. Right click on the audio device and choose Disable device.
5. Click Yes in the pop-up window to confirm.
6. The system will ask you to restart your computer.
7. Repeat step 1 ~ 3 after restart.
8. Right click on the audio device and choose Enable device.

Restart Windows Audio Service

1. Press Win + R to open Run.
2. Type msc into the textbox and click on the OK button below.
3. Browse the services carefully until you find Windows Audio.
4. Right click on it and choose Restart from the context menu.

If you would like to set Windows Audio services to run automatically on startup, please right click on Windows Audio -> choose Properties -> choose Automatic from the Startup type drop down combo box -> click Apply and OK at the bottom.

Disable Exclusive Control over the Audio Device

1. Right click on the speaker icon in the notification area.
2. Choose Sounds from the menu.
3. Shift to Playback tab and locate the playback device (for example, Speakers or Realtek Digital Output).
4. Right click on the device and choose Properties.
5. Shift to the Advanced tab.
6. Uncheck the option – Allow applications to take exclusive control of this device.
7. Click Apply and OK at the bottom.

If another app is controlling your sound right now still persist, you should also try to fix it by clicking on the Restore Defaults button in the window above.

Run Audio Troubleshooter

1. Right click on the speaker icon in the notification area.
2. Click Troubleshoot sound problems.
3. Wait for the problems detecting process to finish.
4. Follow the on-screen instructions to complete the task.

No Sound On Laptop Windows 10: Problem Solved!

If above Another app is controlling your sound fix failed, you can also try these methods:

• Troubleshoot in Clean Boot State.
• Remove KB2962407 update and stop Windows from installing it again.
• Suspend MS Office Upload Center.
• Watch an online video.

About The Author

Position: Columnist

Sarah has been working as an editor at MiniTool since she graduated from university. Sarah aims at helping users with their computer problems such as disk errors and data loss. She feels a sense of accomplishment to see that users get their issues fixed relying on her articles. Besides, she likes to make friends and listen to music after work.