Learn about the four different AWS support plans to help you troubleshoot issues, lower costs, and efficiently use AWS services. Show
AWS SupportAWS offers four different Support plans to help you troubleshoot issues, lower costs, and efficiently use AWS services. You can choose from the following Support plans to meet your company’s needs:
Basic SupportBasic Support is free for all AWS customers. It includes access to whitepapers, documentation, and support communities. With Basic Support, you can also contact AWS for billing questions and service limit increases. With Basic Support, you have access to a limited selection of AWS Trusted Advisor checks. Additionally, you can use the AWS Personal Health Dashboard, a tool that provides alerts and remediation guidance when AWS is experiencing events that may affect you. If your company needs support beyond the Basic level, you could consider purchasing Developer, Business, or Enterprise Support. Developer, Business, and Enterprise SupportThe Developer, Business, and Enterprise Support plans include all the benefits of Basic Support, in addition to the ability to open an unrestricted number of technical support cases. These three Support plans have pay-by-the-month pricing and require no long-term contracts. The information in this course highlights only a selection of details for each Support plan. A complete overview of what is included in each Support plan, including pricing for each plan, is available on the AWS Support site. In general, for pricing, the Developer plan has the lowest cost, the Business plan is in the middle, and the Enterprise plan has the highest cost. Developer SupportCustomers in the Developer Support plan have access to features such as:
For example, suppose that your company is exploring AWS services. You’ve heard about a few different AWS services. However, you’re unsure of how to potentially use them together to build applications that can address your company’s needs. In this scenario, the building-block architecture support that is included with the Developer Support plan could help you to identify opportunities for combining specific services and features. Business SupportCustomers with a Business Support plan have access to additional features, including:
Suppose that your company has the Business Support plan and wants to install a common third-party operating system onto your Amazon EC2 instances. You could contact AWS Support for assistance with installing, configuring, and troubleshooting the operating system. For advanced topics such as optimizing performance, using custom scripts, or resolving security issues, you may need to contact the third-party software provider directly. Enterprise SupportIn addition to all the features included in the Basic, Developer, and Business Support plans, customers with an Enterprise Support plan have access to features such as:
Technical Account Manager (TAM)The Enterprise Support plan includes access to a Technical Account Manager (TAM). If your company has an Enterprise Support plan, the TAM is your primary point of contact at AWS. They provide guidance, architectural reviews, and ongoing communication with your company as you plan, deploy, and optimize your applications. Your TAM provides expertise across the full range of AWS services. They help you design solutions that efficiently use multiple services together through an integrated approach. For example, suppose that you are interested in developing an application that uses several AWS services together. Your TAM could provide insights into how to best use the services together. They achieve this, while aligning with the specific needs that your company is hoping to address through the new application. Which feature will customers have access to by using the AWS business Support Plan?AWS Business Support, AWS Enterprise On-Ramp, and AWS Enterprise Support customers get access to all 115 Trusted Advisor checks (14 cost optimization, 17 security, 24 fault tolerance, 10 performance, and 50 service limits) and recommendations.
Which of the following is available across all AWS Support Plan?All support plans provide 24/7 access to customer service, AWS documentation, technical papers, and support forums.
Which of the following in the AWS support plans gives access to a support concierge?Which support plan includes AWS Support Concierge Service? Enterprise Support - The AWS Support Concierge Service is available only for the Enterprise plan subscribers.
Which of the following AWS Support plans provide enhanced technical support only during business hours via email?With its Enhanced Technical Support, the Enterprise Support plan provides you with 24×7 access to the AWS Cloud Support Engineers via phone, chat, and email.
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