Amendments 2021—Pub. L. 116–283, § 1848(d)(1), renumbered section 2337 of this title as this section. Pub. L. 116–283, § 802(a)(1)–(3), substituted “covered system” for “major weapon system” and “weapon system” and
“covered systems” for “major weapon systems” wherever appearing. Subsec. (b). Pub. L. 116–283, § 802(a)(5), added subsec. (b). Former subsec. (b)
redesignated (c). Subsec. (c). Pub. L. 116–283, § 802(a)(4), redesignated subsec. (b) as (c). Former subsec. (c) redesignated (d). Subsec. (c)(2)(A). Pub. L. 116–283, § 802(a)(6)(A), amended subpar. (A) generally. Prior to amendment, subpar.
(A) read as follows: “develop and implement a comprehensive product support strategy for the weapon system;”. Subsec. (c)(2)(B). Pub. L. 116–283, §
802(a)(6)(B), substituted “ensure the life cycle sustainment plan is informed by” for “use”. Subsec. (c)(2)(C). Pub. L. 116–283, § 802(a)(6)(C), inserted “and life cycle sustainment plan” after
“product support strategy”. Subsec. (c)(5). Pub. L. 116–283, § 1848(d)(2), which directed amendment of subsec. (c)(5) by substituting “section
3041(c)(1)” for “section 2302d(a)” and could not be executed, was repealed by Pub. L. 117–81, § 1701(b)(17). Subsec. (d). Pub. L. 116–283, § 802(a)(4), redesignated subsec. (c) as (d). Subsec. (d)(5). Pub. L. 116–283, § 802(a)(7)(A), amended par. (5) generally. Prior to amendment, par. (5) defined “major weapon system”. Subsec. (d)(5)(A). Pub. L. 117–81, § 1701(d)(11)(A), substituted “section 4201” for “section 2430”. Pub. L. 116–283, § 1883(b)(2), which directed that each reference in the text of title 10 to a section that was redesignated by title XVIII of Pub. L. 116–283, as such section was in effect before the redesignation, be amended by striking such reference and
inserting a reference to the appropriate redesignated section, was not executed with respect to “section 2430”, which was redesignated as multiple sections. Subsec. (d)(5)(B). Pub. L. 117–81, § 1701(d)(11)(A), which directed the substitution of “section
4201(a)(2) of this title” for “section 2430(a)(1)(B)”, could not be executed because of the intervening amendment by Pub. L. 116–283, § 1883(b)(2). See note below. Pub. L. 116–283, § 1883(b)(2), substituted “section 4201(a)(2)” for “section
2430(a)(1)(B)”. Subsec. (d)(6). Pub. L. 117–81, § 1701(d)(11)(B), which directed the substitution of “section 4172(e)(7)” for “section 2366(e)(7)”, could not be executed because of the intervening amendment by Pub. L. 116–283, § 1883(b)(2). See note
below. Pub. L. 116–283, § 1883(b)(2), substituted “section 4172(e)(7)” for “section 2366(e)(7)”. Pub. L. 116–283, § 802(a)(7)(B), added par. (6). Subsec. (d)(7).
Pub. L. 117–81, § 1701(d)(11)(C), which directed the substitution of “section 4211(e)(3)” for “section 2431a(e)(5)”, could not be executed because of the intervening amendment by Pub. L. 116–283, § 1883(b)(2). See note below. Pub. L. 116–283, § 1883(b)(2), substituted “section 4211(e)(3)” for “section 2431a(e)(5)”. Pub. L. 116–283, § 802(a)(7)(B), added par. (7). 2013—Subsec. (b)(2)(I).
Pub. L. 113–66 added subpar. (I). Development and implementation of the Product Support Strategy consist of twelve (12) discrete steps reflected in the Product Support Process Model.
Guidebook:
DoD Product Support Managers – April 2011Each of the 12 steps is listed below but for a more detailed explanation of each step, visit the DoD Product Support Manager Guidebook: [1] - Integrate Warfighter Requirements & Support: The translation of system operational requirements into
the sustainment product support strategy that will deliver those requirements to the Warfighter in the form of optimized operational readiness at an affordable, best value cost.
- Form the Product Support Management IPT: The formation of the Product Support Management Integrated Product Team (IPT), which includes the user, will develop, implement, and manage product
support for a weapon system throughout the life cycle.
- Baseline the System: Baselining involves collecting the data that will be needed to assess and analyze product support decisions, including inputs from Supportability Analysis. The Product Support Manager (PSM) will be involved with The
Acquisition Program Baseline (APB).
- Identify / Refine Performance Outcomes: The process of identifying and refining the Warfighter’s critical product support performance and cost outcomes and the determination of how success will be measured which includes the application of OSD’s specified top-level weapon system metrics reflected in the
Materiel Availability Key Performance Parameters (KPP) and the Reliability and Ownership Cost Key System Attributes (KSA).
- Business Case Analysis (BCA): A Product Support BCA is an expanded
cost/benefit analysis with the intent of determining a best value solution for product support. The BCA assesses each alternative and weighs total cost against total benefits to arrive at the optimum solution.
- Product Support Value Analysis: A best value analysis, conducted as part of the Product Support BCA, to optimize long-term life cycle costs and benefits which includes consideration of the following: optimum level of support (system, sub-system or
component level); assessment of the applicable IPS elements, supply chain management strategy, workload allocation strategy, data management strategy refinement, Responsibility Assignment Matrix (RAM),
Diminishing Manufacturing and Materiel Sources, life cycle cost and risk mitigation.
- Determine Support Method(s):The determination of whether product support will be acquired
from the Product Support Providers using a PBL outcome-based, transactional-based, or best value hybrid mix of outcome-based and transactional-based product support strategies.
- Designate Product Support Integrator(s):The Product Support Integrator (PSI) is an entity from government or industry performing as a formally bound agent charged with integrating all sources of support, public and private, defined within the scope of the product support arrangements
(e.g., contract, Memorandum of Agreement (MOA), Memorandum of Understanding (MOU), Service Level Agreement [SLA]) to achieve the documented outcomes. The Product Support Manager (PSM) designates the Product Support Integrator(s) who will be
delegated the responsibility to integrate the product support providers to deliver the specified outcomes assigned consistent with the scope of their delegated responsibility.
- Identify Product Support Providers: The identification and selection of the best value mix and blend of sources of support from both government and industry to perform the product support functions, based on capabilities, capacities, the best value, and the qualitative efficiency and
effectiveness of support, through the application of Product Support BCA value analysis as well as PSI discretionary decisions for lower-tiered suppliers of support.
- Identify / Refine Financial Enablers: The identification of the range, type and scope of financial incentives and remedies for inclusion in the product support agreement contract(s) for the purpose of motivating behavior needed to achieve performance and cost outcomes consistent with the terms,
conditions, and objectives of the Product Support Arrangements Incentives include the following types: award fee, award term, incentive fee, shared savings and positive past performance ratings. Remedies include requiring the product support provider (i.e., contractor) to perform service at no additional cost; reducing the price; reducing or eliminating the award fee, award term or incentive fee; option year not exercised or contract canceled; and negative past performance ratings.
- Establish
/ Refine Product Support Agreements:The establishment and refinement of the implementing Product Support Arrangements (e.g., contract, Memorandum of Agreement (MOA), Memorandum of Understanding (MOU), and Service Level Agreements (SLA)) that assign and delineate the roles, responsibilities, resourcing, and
reciprocal aspects of product support business relationships.
- Implement and Assess:The implementation, management and assessment of the product support,, including updates to the Life Cycle Sustainment Plan (LCSP), conducting and implementing recommendations from Logistics Assessments (LA), and the continuous, ongoing assessment of Product Support effectiveness through
the use of established governance mechanisms that drive decisions and actions to review, modify, revise, or evolve product support strategies and product support arrangements.
AcqLinks and References:- Defense Acquisition Guidebook (DAG)
- MIL-HDBK-502A “Product Support Analysis” – 8 Mar 2013
- DoD Product Support Manager Guidebook – Apr 2011
- [1]
Integrated Product Support Element Guidebook – Dec 2011
Updated: 7/12/2021 Rank: G1
Which three of the following are included in product support?
It includes the logistics elements of manpower and personnel, technical data, facilities, maintenance planning, supply support, and computer resource support. They must be integrated because they impact each other and Materiel Availability.
What is the objective of the product support arrangement?
The objective of Product Support is to develop, enable, and execute a sustainment strategy that will deliver optimum operational readiness to the Warfighter, consistent with Warfighter requirements, at an affordable, best value cost.
What are the three goals of life cycle logistics?
Promoting opportunities to maximize competition while meeting the objective of providing best-value, long-term outcomes to the warfighter. Seeking to leverage enterprise opportunities across programs and DoD components.
Which of the following PSM IPT members is responsible to the PM for the management and oversight of life cycle product support for the materiel system and software?
The PSM is responsible to the Program Manager (PM) for the management and oversight of life cycle product support for the materiel system and software, and the PSM must establish and lead the PSM IPT to ensure its collective input, expertise, and support are leveraged to address the multitude of required supportability ...
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