Senior Quality Assurance Specialist job description

Toronto /

Technology – Technology /

Full-Time

About Klick Health

Meet a different kind of workplace. Klick Health is an ecosystem of brilliant minds working to realize the full potential of their people and clients in life sciences since 1997. And we’re still growing fast, even after two decades. What does that mean for you? As Klick experiences exponential growth year-over-year, so do the people who help make it happen. Because we’re constantly evolving and changing, we invest in talent early and often, to develop future leaders at all levels. We’re one of the country’s Top 10 Great Workplaces, 10 Most Inspiring Cultures, Best Workplace for Innovators, Best Managed, and Fastest Growing. We know that career paths are seldom simple and straightforward. And that's an asset. If you feel like you'd be a good fit for this role, we encourage you to apply and take the first steps to starting your career journey at Klick!

Job Description

We are looking for a talented Senior Quality Assurance Specialist to join our dynamic QA Team at Klick. You will have the opportunity to constantly upgrade your skills and work on awesome marketing digital projects such as responsive websites, virtual reality, augmented reality, and integrated systems. You will report to our QA Manager and also work closely with a supportive and friendly team of developers, UX and project managers. 

As a Senior QA Specialist, you will lead, design, develop, execute, and automate test plans and scripts for all stages of the web product development lifecycle, based on company defined processes and methods. 

Responsibilities:

• Handles multiple projects with changing priorities and meet concurrent deadlines.
• Get involved in the early stages of product development and provide crucial feedback during planning meetings.
• Identify opportunities to employ automation to reduce time/cost or improve quality and oversee the implementation of that automation.
• Very comfortable with independently setting up and supporting the framework for automation testing.
• Ability to identify, influence and leverage the right tools for API’s and for front-end automation.
• Able to mentor and provide guidance / direction on using framework and automation.
• Experience with the ability to pivot between Agile and Waterfall methodologies.
• Anticipate problems that will affect project delivery and identifying creative solutions.
• Provide estimates for Quality Assurance work that strikes a balance between risk and cost.
• Constantly evolve the development process to optimize quality and efficiency.
• Take responsibility for timeline, scope and quality of project delivery on assigned projects, while escalating about jeopardy to team lead as well as PM and/or other involved teams if required.
• Test a variety of client projects, such as websites, applications, banners, and emails.
• Test responsive sites and WCAG accessibility sites.
• Develops and executes automated test scripts using a multitude of automation tools.
• Delegate suitable test execution activities to teammates and oversee their work.
• Identifies, investigates, reports and tracks bugs to closure.
• Able to work independently, but also as part of a high performing team.
• Communicates test results, as well as any errors or issues discovered during testing, to QA team and developers.

Qualifications:

• 4+ years of QA experience with testing web-based applications.
• 1-2 years of project coordination & scheduling, resource allocation & test estimations, as well as project status reporting.
• Strong analytical, problem-solving, and conceptual skills.
• Strong accessibility testing experience including accessibility testing in Web, Mobile applications and PDF.
• Knowledge of programming and web fundamentals.
• Practical experience with relational databases and database applications.
• A talent for breaking web applications and software.
• Strong front end automation testing experience.
• Knowledge of front-end vs back end technologies
• Knowledge of browser debugging and console tools
• Excellent verbal and written communication skills.
• Proactive and supportive team player.
• A talent for breaking software.
• A talent for anticipating problems that will affect project delivery and identifying creative solutions.
• Enthusiastic and eager to learn new skills. 

Bonus Points:

• Postsecondary education in Computer Science, Engineering, the Sciences or Mathematics.
• Experience in writing test cases and preparing test plans.
• Experience with an automated test tool (Katalon, Watir, Selenium, QuickTest, xUnit, etc.).
• Experience with usability and accessibility testing.
• Experience with load, stress, volume testing in .NET based infrastructure.
• Digital marketing or agency background.
• Experience of healthcare or other regulated environments.

Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.

We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at and we will work with you to meet your accessibility needs and ensure you have a positive experience.

We are looking for a detail-oriented Quality Assurance Specialist to be in charge of all quality assurance activities. The Quality Assurance Specialist's responsibilities include developing and implementing quality assurance policies, conducting tests and inspections, identifying production, process, or product issues, and presenting solutions.

Key Competencies

• Attention to detail
• Communication skills - verbal and written
• Data collection, management and analysis
• Problem analysis and problem solving
• Planning and organizing
• Sound judgment
• Decision-making skills
• Customer service orientation
• Effective interaction with stakeholders
• Teamwork

Responsibilities

• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Ensuring that standards and safety regulations are observed.
• Addressing and discussing issues and proposed solutions with superiors.
• Documenting quality assurance activities and creating audit reports.
• Making recommendations for improvement.
• Creating training materials and operating manuals.