DADSvDADS.com and oldswords.com websites are down again, for 2nd time in 6 months, major issue on the server side, been down now 3 hours, had the same issue last October, took over 24 hours to fix. Show Am looking at separating to a dedicated server for this domain with a higher level service package, expensive but needs better response time, but at the moment unlikely to be Ionos. Shame as that would be easier transfer but need more reliability. Anyone else got other product suggestions ? Date of experience: February 18, 2024 Joe resolved our problem within…Joe resolved our problem within seconds, whereas the first person I talked to took 5 minutes just to say he couldn't help. Hire more people like Joe. And give Joe a small bonus. Seriously. Because when you're automatic emails and cancellation process stinks like it does, you need people like Joe who can clean it all up on the back end and still deliver top quality customer service. Date of experience: February 12, 2024 Reply from IONOS | ionos.com 5 days ago Hi Kelsey, Thank you for your valuable feedback! We're delighted to hear that Joe provided you with prompt and effective assistance, resolving your issue quickly. We sincerely apologize for any inconvenience caused by your initial experience. Your suggestion to hire more people like Joe is duly noted, and we appreciate your recognition of his exceptional service. Rest assured, we'll make sure to pass along your commendation. We're here to help and are committed to delivering top-quality customer service. Remember, if you require further assistance, feel free to reach out to me or my team directly via [email protected]. Additionally, you can connect with us on our Facebook Page at facebook.com/my.ionos, or on X (formerly Twitter) by mentioning @ionos_help_us. We're here to help! Thanks, Tara, IONOS She is very professional and…She is very professional and knowledgeable. I enjoyed working with her. She fixed my issue quickly making my customers happy. Date of experience: February 18, 2024 They have fantastic website uptimeThey have fantastic website uptime. 24/7 tech support is great, sometimes we have a problem outside normal Monday to Friday hours. Very large selection of services/products/items. We have tried 3 other webhosting services including one that is larger, but those other 3 are NOT as good at all. IONOS is 5 star out of 5. The others are 3.5 at the most. Date of experience: February 10, 2024 Reply from IONOS | ionos.com 6 days ago Hello, Thank you so much for your stellar review! We're thrilled to hear that you appreciate our fantastic website uptime, 24/7 support, and extensive selection of services and products. It's our goal to ensure that you receive the assistance you need, whenever you need it. Your satisfaction means the world to us. We're honored to receive your 5-star rating and to be your web hosting service of choice. Please remember, if you require further assistance, feel free to reach out to me or my team directly at [email protected]. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X (Formerly Twitter) via @ionos_help_us. Thanks, Corrie, IONOS fast and efficient helpfast and efficient help. but the support for server is mostly not available. need to call back again another time Date of experience: February 18, 2024 Boryana was fantasticBoryana was fantastic. Very knowledgeable on all aspect of fixing my severe email problems with outlook. Very patient, great personality and relaxed me through the whole process. Thank you for your great customer service personal. Date of experience: February 14, 2024 Reply from IONOS | ionos.com 4 days ago Hi Tom, Thank you for your wonderful review! We're delighted to hear that Boryana provided such exceptional service and was able to assist you with your email issues. We'll be sure to pass along your kind words to her and her management team. Please remember, if you require further assistance, feel free to reach out to me or my team directly at [email protected]. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X (Formerly Twitter) via @ionos_help_us. Thanks, Corrie, IONOS I had questionsI had questions, Tony answered them in a way that got me to where I needed to go. Who could ask for anything more? Lol I have had a hosting plan with IONOS for around four or more years and any time I have ever had a problem they worked diligently to resolve it quickly. Tony helped me with some questions about setting up new pages yesterday and he also solved a problem I have never been able to figure out. Namely, when viewing my website on a phone the full width of the site wasn't being displayed but rather one segment, then you had to scroll down to see the next part, which destroyed the overall effect of the home page. Tony said to tell people to go to their browser's setting and choose Desktop view. Problem solved completely. Now, I am an even happier camper! Thanks to Tony and Ionos. Date of experience: February 13, 2024 Reply from IONOS | ionos.com 4 days ago Hi Erick, Thank you for sharing your experience! We're pleased to hear that Tony was able to address your questions effectively and guide you to the information you needed. Providing excellent customer service is our priority, and we appreciate your positive feedback. Please remember, if you require further assistance, feel free to reach out to me or my team directly at [email protected]. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X (Formerly Twitter) via @ionos_help_us. Thanks, Corrie, IONOS Great at many levels.Great at many levels. First, short waiting answer time. Second, Monaliza was kind and attentive, and immediately got to work to solve my issue; then waited patiently for me to make sure I could verify the solved issue online. Finally, she made sure I had no other issues, questions or concerns. Date of experience: February 09, 2024 Reply from IONOS | ionos.com 6 days ago Hi Fernando, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that you found our service efficient and our Teammate, Monaliza, helpful and attentive. We always strive to provide excellent customer support, and it's rewarding to know that we met your expectations. We truly appreciate your business and look forward to serving you again in the future. Keep in mind, if you ever need any additional help, please don't hesitate to contact myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us. Thanks, Corrie, IONOS Best Wordpress Hosting ServiceIONOS is one of the best hosting companies on the planet! The service is superb and the setup is easy. I have to point out that they have excellent customer service. I had an issue so I called them and my customer service rep, Mona Lisa, went above and beyond my expectations. I would recommend IONOS to my friends and family members Date of experience: February 11, 2024 Reply from IONOS | ionos.com 6 days ago Hello, Thank you so much for taking the time to provide feedback! Providing the exact kind of excellent service and support that you described is what we always strive for, so we are delighted to hear we were able to provide that to you! We will be sure to pass your compliments along to Mona Lisa and her management team. If you ever need further support or have questions, please feel free to reach out to myself or my team directly at [email protected]. Also, you can use our Facebook Page, facebook.com/my.ionos, or X (Formerly Twitter), @ionos_help_us. |
