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Recommended ReviewsLoading interface...Loading interface...Loading interface... 7 other reviews that are not currently recommended Save your Money before you buy a heater…um Save your Money before you buy a heater with aosmith they take advantage of the poor and elderly people can't they sell defective heaters! and won't give money back they make you jump through hoops. I HAD TWO DEFECTIVE HEATERS Date of experience: December 07, 2023 I would give them a negative star if I…I would give them a negative star if I could. First off the customer tech support is condescending and rude. Isn’t it their job to help and troubleshoot? My water heater is less than a year old. Just recently it would shut off. We would restart the pilot and a few or several hours later, it would shut off again. He told us there’s nothing he can do unless I count the blinking lights to get a error code. I’m not going to sit in my cold garage waiting for my heater to shut off to hopefully catch the blinking lights. He rudely told me I needed to pay a plumber to do it for me. I’m not paying a plumber $350 to count the blinking lights for a $700 water heater. They should not bother having technical support if their job is to give you the run-around. It’s very deceptive and poor business ethics. I would never buy another product from them again and highly discourage anyone from purchasing one. Date of experience: November 21, 2023 Stay away from the A O Smith VertexStay away from the A O Smith Vertex. I just replaced this water heater after 8 years. I had six service calls on the unit over the ownership period. Everything from rust inhibiting operation in the first two years, to an igniter going out to ultimately a bad blower vent motor vibrating so much it caused the wires to come out of the plastic clip. I called A O Smith about replacing the blower motor and they wanted $1500. I don’t know how a company can produce a product with so many flaws and have the indecency to charge half the price of the water heater to replace the blower motor. My parents had an A O Smith and also had many issues. I will never buy an A O Smith product again. Date of experience: November 09, 2023 On my 3rd AO Smith heat pump water…On my 3rd AO Smith heat pump water heater in 3 years. Very Discouraging! I’m not sure what is going on in there factory, but these heat pump water heaters are junk and this will be my last one. I’ve been told that several heat pump water heaters made by AO Smith and installed in my area are having similar issues. This is happening in the state of Maine.The unit keeps throwing an error code or the compressor is faulty.The anode rods are also part of their failure. My hot water smells like rotten eggs, never have I smelled that only since the heat pump was installed.They just dissolve inside of the tank, what a mess. When I drained the tank to remove from my basement the liquid that came out of the bottom reminds me of gray wall paper paste.Would not Recommend!!!!!! Date of experience: November 11, 2023 Our old AO Smith lasted 34 yearsHonestly after reading all the negative reviews I’m very shocked. Maybe this company has fallen? Im not sure. Im just here to give compliment of our own water heater from AO Smith which lasted 34 years without any trouble. It retired today, not because it’s not functioning but because the gas price in our area is rocket high and we want to switch to electrical water heater… all the plumbers visited our place were impressed by how long the water heater lasted. We don’t know anything about products from this brand nowadays, but it certainly WAS great and high quality. I really hope this company keeps its quality and last. We appreciate our old water heater and thanks for its service! Date of experience: September 26, 2023 Purchased a Natural gas hw heater from…Purchased a Natural gas hw heater from Lowes with a 6 yr.warranty. Working in the industry for 30 yrs. I installed it myself and maintained it regularly ! After less than 3 yrs, the water I regularly drained from it began to show rust and showed leakage in the drain pan ! Warranty staff instructed me to remove it and return to Lowes for replacement and pay the difference in cost !!!! REALLY !! Keep your warranty ! I'll never buy your products again !! Date of experience: September 22, 2023 ABSURD amount of info for a part numberI called the technical assistance number listed in the manual. I asked to get a part NUMBER for the anode rod on a water heater. They required I provide them with name, address, phone number, location in the house of the water heater, serial number, model number, and who installed it. This amount of information is ABSURD to get a part number for a non warranty part. Anode rod can be bought at a local hardware store. After multiple conversations, I was told it was due to gas regulations. Not true. I called a supply distributor and ordered the part before even being asked my name. Ao smith kept referring me by a name I stopped using (get this) 33 YEARS ago. When asked where they got the name, they refused. No need to wonder how my identity was hacked. Date of experience: September 26, 2023 The a o smith guc-40--400 water heater…The a o smith guc-40--400 water heater flashes 6 times saying to replace burner and gas valve but the warranty expires on manufacture date not install date which does not make sense. I use to love this line of water heater & mine lasted 20 years. Now they only last about six years before problems start happening. Being a plumber I have switched over to Bradford White water heaters. Date of experience: February 08, 2023 Water heater is less than 3 months old…Water heater is less than 3 months old and it will not let the hot water be of any temperature other than "ULTRA HOT". Called AO Smith and they will cover up to 100 dollars for a plumber to come out to replace the control. We paid over 750 dollars for this piece of crap and apparently it is only worth 100 dollars. The people I spoke with were very nice but could not do anything for us except say do you want to speak to a supervisor. DO NOT BUY ANYTHING THIS COMPANY SELLS OR MAKES!!! As far as sending this to AO Smith they just don't give a @#$% about either their reputation or the customer. Hope what happened to Bud Light happens to AO Smith. Date of experience: August 01, 2023 My AO smith water purifier is not…My AO smith water purifier is not working, please don’t purchase I have purchased it in January 2023 just 6 months water itself is not coming and the service is horrible, No one responds not even customer care. I think they should change the label it is mentioned as 8 stage purifier , 1st stage of water is only not coming Date of experience: July 10, 2023 Be advised before you buy A O Smith water heaterBe advised before you purchase an A.O. Smith hot water heater! Our $1000, A. O. Smith GCRL 40 400 residential hot water heater failed just 14 months outside of the 6 year warranty period. The leaking heater tank trickled 120 gallons of water to our basement floor before it was discovered. Speaking with a ground level customer service, and a manager, each stated A. O. Smith would offer no relief in the matter repeatedly stating "we abide by our warranty period", and, "there's nothing we can do". A. O. Smith is not the premium, reliable durable goods / appliance manufacturer to spend your money on in our experience, because their product failed far prior to a reasonable life expectancy, and they offered zero empathy, consideration, or flexibility toward offering any type of relief or support in our case. Date of experience: June 06, 2023 5 time leaker…Just recently took back my 5th water heater made by A.O Smith all covered under warranty! These water heaters leak out of the box! For awhile I thought I was doing something wrong, I even went out and bought one of the companies water softeners! Not the case! With my last bad heater AO Smith even was trying to back out of their own warranty! Still got my full refund and will be sharing this experience with my attorney generals office! Date of experience: January 28, 2023 ORDERED 2 WIFI ELECTRIC WATER HEATERS…ORDERED 2 WIFI ELECTRIC WATER HEATERS AND 1 OF THEM SHOWED UP BENT AND SETTING A FAILURE CODE. I HAVE BEEN TRYING TO GET IT FIXED FOR 2 MONTHS. EITHER THEY FORGET TO ORDER AND SEND ME PARTS OR THIS TIME THE SERVICE THEY ASK ME TO USE DOESN'T SHOW BACK UP AND LUCKILY HE TOLD ME WHAT WAS WRONG SO I CALLED AO SMITH TO TRY AND GET IT FIXED OR JUST GET THE PART MYSELF AND IT'S IN STOCK, THEY WANT TO CHARGE ME FOR SHIPPING ON A WARRANTY PART ON A HEATER THAT'S ONLY 3 MOS OLD. CRAZEEEE SERVICE OR LACK OF SERVICE I SHOULD SAY. Date of experience: March 06, 2023 purchased an A.O. Smith Water Heaterpurchased an A.O. Smith hot water heater on 7/21/2023. Water would not get hot. On 7/22/2023 was told by support to replace upper thermostat and upper heat element water is now warm, still no hot water. Was then told by support to replace the lower heat element, which was done and still only warm water. I will swallow my loses and purchase a reputable hot water heater and get it installed. I will also no longer do any business with Lowe's who sold me this piece of junk. Date of experience: July 21, 2023 Gas water heater parts don't lastGas water heater parts don't last. Very poor reviews on Loews, wish I had seen them prior to mine being installed 7 years ago. The entire digital water temperature sensor has to replaced at a cost/unit age factor that doesn't make sense. So, we have to buy a new one. The company wins no matter what I do, but at my loss. Very disappointed in a formerly good company. Date of experience: March 08, 2019 Warranty support is a problemMy 5-month old A. O. Smith water heater (50-gallon. natural gas ProLine) stopped working last week. The pilot light couldn't be restarted and the status light was dead. It turned out to be a defective thermopile. Unfortunately, A. O. Smith doesn't have an authorized warranty service in my area (I'm in a heavily populated area of NJ near NYC). I had to pay my own plumber for several visits to diagnose the problem and replace the defective thermopile (while we were without hot water for 5 days). Happily, my complaints to customer service were resolved eventually, with A. O. Smith reimbursing me. Ultimately they stood behind the product. Date of experience: February 22, 2022 Not able to serviceInstalled 2 new A. O. Smith 30 gallon electric hot water heaters a couple months ago. A few weeks after install the hot water started smelling like rotten eggs. Researched a solution to change anode from magnesium to aluminum. I could not remove the anode because it is so tight. Tried a 3' pipe on my ratchet and an impact wrench. I will not be buying this brand again. Date of experience: December 10, 2022 6 month old water heater pop off went…6 month old water heater pop off went out almost flooding shop, they wanted me to drive 30min and get parts to change out myself. I explained I was not doing that she told me I was living in a dream world and that customers repair it they just pay for parts. Date of experience: November 08, 2022 Absolute garbageWe had flooding in our area last week and it supposedly ruined this 1 year old water heater. It cost $300 just to have the plumber tell us that the entire unit needed to be replaced. It replaced a 20 year old water heater that took a beating over the years before it actually died. This lemon cost us $2,000, please don't purchase one of these pieces of junk. Is A. O. Smith a good water heater brand?You can also trust A.O. Smith tank-style water heaters to run properly for up to 10 years. While you may be limited with your electric choices, if you like gas-powered tank-style water heaters (whether that be natural or propane gas), you can't go wrong with A.O. What is the life expectancy of an A. O. Smith gas water heater?Based on the manufacturer's suggested service life, the average life expectancy of a water heater is about 8 to 12 years. That varies with the location and design of the unit, quality of installation, maintenance schedule and water quality. Is Rheem or A. O. Smith better?There are no winners and losers in this game. AO Smith also offers a range of impressive water heaters. Their prices may be higher but you have to spend a few extra bucks for that reliable customer service. They're the preferred choice of many professionals because of their excellent customer service. What is the star rating of A. O. Smith water heater?Product Benefits High Energy Efficiency with BEE 5 star rating. Easily Fits with Compact & Superior Design. Superior Performance with Incoloy Heating Element. on product. |
