Which of the following forces is commonly reduced through the use of a loyalty program

A product or service feature that customers no longer expect from organizations in a particular industry and do not need to be offered by an entering organization to compete and survive

A product feature that customers have come to expect from organizations in a particular industry and must be offered by an entering organization to compete and survive

A product or service feature that customers have come to expect from organizations in a particular industry and must be offered by an entering organization to compete and survive

A service feature that customers have come to expect from organizations in a particular industry and must be offered by an entering organization to compete and survive


Question 10     Which company uses environmental scanning to determine everything from how well competing products are selling to the strategic placement of its own products?

FedEx

Frito Lay

Audi

KIA


Question 11     What is the acquisition and analysis of events and trends in the environment external to an organization?

Loyalty program

Environmental scanning

First-mover advantage

Private exchange


Question 12     Which approach views an organization as a series of processes, each of which adds value to the product or service for each customer?

Value chain

Business process

Low cost strategy

First-mover advantage


Question 13     Which of the following can an organization use to evaluate the effectiveness of its business processes?

First-mover advantage strategy

Three generic strategies

Value chain

Porter's Five Forces Model


Question 14     Buyer power, supplier power, threat of substitute products or services, threat of new entrants, and rivalry among existing competitors are all included in Porter's Five Forces Model.

True

False

Question 15     An entry barrier is typically used to influence the rivalry among existing competitors.

True

False


Question 16     What is high when competition is fierce in a market and low when competition is more complacent?

Rivalry among existing competitors

Threat of substitute products or services

Supplier power

Buyer power


Question 17     All of the following are part of Porter's Three Generic Strategies, except:

Broad cost leadership

Focused strategy

Business process strategy

Broad differentiation


Question 18     What are costs that can make customers reluctant to switch to another product or service?

Rivalry among existing competitors

Threat of substitute products or services

Switching costs

Buyer power


Question 19     Which of the following represents buyer power in Porter's Five Forces Model?

Low when buyers have many choices of whom to buy from and high when their choices are few

High when buyers have many customers of whom to buy from and low when their customers are few

Assessed by analyzing the ability of buyers to directly impact the price they are willing to pay for an item

Assessed by analyzing the ability of suppliers to directly impact the amount of products that are developed


Question 20     Which of the following represents supplier power in Porter's Five Forces Model?

Low when buyers have few choices of whom to buy from and high when their choices are many

High when buyers have many choices of whom to buy from and low when their choices are few

Assessed by the suppliers' ability to directly impact the price they are charging for supplies

Assessed by the buyers' ability to directly impact the amount of product the company products


Question 21     Product differentiation occurs when a company develops unique differences in its products with the intent to influence demand. Which of the following is a reason why a company would use product differentiation?

Reduce rivalry

Increase switching costs

Reduce substitute products

All of the above


Question 22     A competitive advantage is typically temporary, unless it is a first-mover advantage.

True

False


Question 23     What is a competitive advantage?

A product or service that an organization's customers value more highly than similar offerings from a supplier

A product that an organization's customers place a lesser value on than similar offerings from a competitor

A product or service that an organization's customers place a greater value on than similar offerings from a competitor offerings from a supplier

A service that an organization's customers place a lesser value on than similar offerings from a supplier


Question 24     What does the Five Forces Model help determine the relative attractiveness of?

A company

An investment

An industry

A product


Question 25     What occurs when an organization can significantly impact its market share by being the first to market with a competitive advantage?

Private exchange

Environmental scanning

First-mover advantage

Loyalty program


Question 26     All of the following are common tools used in industry to analyze and develop competitive advantages, except:

Three Generic Strategies

Value chain analysis

Five Forces Model

Competitive analysis model


Question 27     Product differentiation occurs when a company develops completely different products than its competition is offering.

True

False


Question 28     Environmental scanning is the acquisition and analysis of events and trends in the internal environment of an organization.

True

False


Question 29     Value chain analysis is a highly useful tool in that it provides hard and fast numbers for evaluating the activities that add value to products and services.

True

False


Question 30     Which part of the value chain deals with the firm's infrastructure, human resource management, technology development, and procurement?

Primary value activities

Secondary value activities

Support value activities

None of the above


Question 31     Match the five forces of competitive advantage with the phrase the best describes the force.

1.         Buyer Power = Ability to directly influence what someone will pay for something.

2.         Supplier Power = Ability to directly influence what someone will be charged for something.

3.         Threat of Substitute Products or Services = High when there are many alternatives to a product or service.

4.         Threat of New Entrants = High when it is easy for new competitors to enter a market.

5.         Rivalry Among Existing Competitors = High when competition is fierce in a market.

--------------------------------------------------------------------------------------------------------

1. In today’s global business environment, does the physical location of a business matter?

It totally depends upon business type. However, most today’s business has been an international level of business.  In this globalization culture it does not matter the business needs the physical location. Most of work is done by technology. For instance, we don’t work what we used to work; the working style has changed because of new technology, so we can work remotely, no need to go office to work done.


2. Why is collaboration among universities important?

Collaboration is a key to working successfully and important because it is a leadership skill. Any good leader knows that it has to let go of some control where in passing it down to someone else and working together.


3. Is there a competitiveness problem in the United States?

The competitive problems in 80’s and 90’s didn’t really go away. It was just hidden during the bubble years behind a mirage of prosperity, and all the while the country’s industrial base continued to erode. Now, the U.S. has finally taken the problem seriously. Rebuilding its wealth-generating machine—that is, restoring the ability of enterprises to develop and manufacture high-technology products in America—is the only way the country can hope to pay down its enormous deficits and maintain, let alone raise, its citizens’ standard of living. Reversing the decline in competitiveness will require two drastic changes:


4. What are the big differences in the way communities approach development today compare to 1990, when Porter wrote the Competitive Advantage of Nation?

There has been tremendous change in the last 15 or 20 years. Before Competitive Advantage was published, the dominant view was that we need to get costs down, offer incentives, and have a development department that hunts for investment. I think the level of sophistication has risen at the state and local level. They now understand that competitiveness does not just mean low costs. Another big change from 20 years ago is that the notion of industry clusters is now pretty much universal. Many regions now look at development in these terms, and have identified hundreds and hundreds of different clusters. I think that the fact that productivity growth has risen dramatically shows that economic development has been a big success over the past few years.

Which of the following forces is commonly reduced through the loyalty program?

Therefore, various firms organize events like loyalty programs to interact and increase their customer's loyalty to retain them and reduce the influence of buyer power on their business.

Which of the following forces is commonly reduced through?

Which of the following forces is commonly reduced through the use of switching costs? Customer power, supplier power, threat of products or services, threat of new entrants, and rivalry among existing competitors are all included in Porter's Five Forces Model.

Which of the following is an example of the way that information technology can reduce supplier power?

Internet-based reverse auctions are an excellent example of the way that information technology can reduce supplier power for an organization and create a competitive advantage.

Which of the following is not one of the forces used in Porter's five forces model?

Political factor is not one of the Porter's five force factor.