The sharing of information by means of facial expressions and body language is known as which of the following? Show A)Vociferation B)Verbal communication C)Nonverbal communication D)Biased communication E)Perceptual communication C Which of the following must managers do as senders of messages? A)They must filter the information before sending. B)They must encode messaged in symbols that only they understand to maintain confidentiality. C)They must select a medium which they are comfortable using irrespective of its appropriateness for the message. D)They must select a medium that the receiver does not monitor. E)They must ensure that a feedback mechanism is built into messages. E In which of the following communication networks do members communicate with one another in a predetermined sequence? A)Chain Network B)Wheel Network C)All-channel Network D)Circle Network E)Grapevine Network A Jeremy and his colleagues use a software application that enables them to share and sync data, coordinate activities, and exchange ideas. The software application that enables Jeremy's team to share information with each other is called which of the following? A)Internet B)Groupware C)E-mail D)Task Editor E)Spreadsheet B The encoding of message into written words is best known as __________. A)Verbal communication B)Nonverbal communication C)Perceptual communication D)Facial communication E)Postural communication A Which of the following is an example of nonverbal communication? A)A manager e-mailing his subordinates about an upcoming office party. B)A manager publicly praising one of his subordinates during a regular team meeting. C)A manager handing out a notice of termination to an underperforming employee. D)A manager frowning with disapproval at the sight of an employee who is dressed inappropriately. E)A manager announcing a reward for successful employee referrals in a notice posted in the office lounge. D To ensure that information is readily available for a team, Chris used __________ to create an electronic meeting site for communication where the team members can post, share, and save data and also have team-basedonline conferences. A)A circle network B)A communication network C)An electronic trail D)Collaboration software E)A chain network D Which of the following correctly defines the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding? A)Nominal information B)Information richness C)Informationinadequacy D)Information overload E)Information distortion B Which of the following can be defined as the potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention? A)Noise B)Information richness C)Information overload D)Information distortion E)Information circle C Which of the following is a face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns? A)Management by exception B)Management by objectives C)Micromanagement D)Macromanagement E)Management by wandering around E 9.Which of the following can be defined as the potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention? A)Noise B)Information richness C)Information overload D)Information distortion E)Information circle C In the communication process, decoding is the process of which of the following? A)Removing anything that hampers any stage of the communication process. B)Deciding what message to send to the original sender. C)Translating a coded message back to its original form. D)Coding a message into symbols or language. E)Selecting and appropriate communication medium over which information can be effectively communicated C In which of the following communication networks do group members communicate with every other group member? A)Circle Network B)Wheel Network C)All-channel Network D)Cubic Network E)Chain Network C Which of the following is true about impersonal written communication? A)It is the highest in information richness. B)It is addressed to particular receivers. C)It does not allow documentation of the messages exchanged. D)It general does not result in feedback. E)It cannot be retrieved electronically. D The __________ is an internal, company-wide system of computer networks. A)Internet B)Intranet C)Grapevine D)All-channel Network E)Matrix Network B Brian, the president of Midland Manufacturing, strolls through the production plant every morning and chats with employees. The discussions are often about work matters so the manager can share information with the employees and also establish a positive relationship with them. Which of the following management technique does Brian use? A)Prerogative management B)Management by objectives C)Management by accounting D)Management by job enrichment E)Management by wandering around E Which of the following is true about a grapevine? A)It is a formal organizational communication network along which official information flows quickly and accurately. B)It is an informal organizational communication network along which unofficial information flows quickly, if not always accurately. C)It is a formal organizational communication network that enables members of groups and teams to share information with one another. D)It is a global system of computer networks used by employees of organizations around the world. E)It allows employees to have access to many kinds of information at their fingertips. B Withholding part of a message because of the mistaken belief that the receiver does not need or will not want the information is best known as __________. A)Noise B)Information Enrichment C)Filtering D)Information Overload E)Information Crash C Which of the following is an element of linguistic style? A)Body Language B)Facial Expression C)Postures D)Gestures E)Tone of Voice E Which of the following is true about nonverbal communication? A)It includes encoding messages into written words. B)Messages that cannot be sent through verbal channels can't be communicated nonverbally either. C)It can be controlled more easily than verbal communication. D)It reinforces verbal communication. E)It cannot be used in congruence with verbal communication. D Samuel is a sales representative for a supply company, so he travels most of the week and is always from the office most of the time. Samuel accesses information within the company, such as product information and customer information. Samuel is using which of the following? A)Grapevine system B)Intranet C)Circle network D)All-channel network E)Chain network B The idea that managers tend to communicate more with other managers who share similar beliefs and experiences is represented by which type of communication network? A)Chain Network B)Wheel Network C)Circle Network D)Groupware Network E)All-channel Network C The __________ is a global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies. A)Internet B)Intranet C)Grapevine D)All-channel Network E)Feedback Network A Marla is working on improving her communication skills. To be a good listener, Marla should do which of the following? A)Interrupt the sender when her or she is being unclear. B)Avoid looking directly at the sender to keep from embarrassing him or her. C)Paraphrase what the sender has said. D)Not ask questions. E)Repeat exactly what the sender said. C Which of the following is true about communication among managers? A)Perceptual biases make communication with their subordinatesmore effective. B)Managers have greater control over nonverbal communication than verbal communication. C)Communication with other managers can still take place, even in the absence of a common understanding. D)Managers spend most of their time communicating. E)Effective managers use only one communication medium. D Gary wishes to share some information with his offshore team members in London. When he starts the transmission phase in the communicationprocess, Gary is the __________. A)Encoder B)Messenger C)Decoder D)Receiver E)Sender E Which of the following can be defined as the pathway along which information flows throughout an organization? A)An organizational structure B)A communication network C)An organizational culture D)An organizational design E)A cross-functional link B In the transmission phase of the communication process, Doug is translating the message into symbols or language. Doug is the __________ and the translation process is called __________. A)Receiver; Encoding B)Sender; Decoding C)Sender: Encoding D)Sender; Collaboration E)Receiver; Decoding C Managers are most likely to successfully use groupware as a communication medium when __________. A)The work is individual-based. B)The organization has a flexible culture. C)Groupware has little support from the top management. D)The organization rewards employees for individual performance. E)The organization has a rigid hierarchy. B In which of the following communication phases is a common understanding ensured? A)Transmission B)Schema C)Initiation D)Simulation E)Feedback E Joey nodded his head to let his manager know he would accept the assignment. Joey's nodding in agreement is a form of which of the following? A)Verbal communication B)Nonverbal communication C)Vociferation D)Documented communication E)Catalogued communication B In the transmission phase of the communication process, the information that a sender wants to share is known as the __________. A)Code B)Medium C)Message D)Trail E)Noise C Unofficial information that is of interest to the receivers within an organization but does not have an identifiable source is known as __________. A)Jargon B)Rumor C)Noise D)Information Enrichment E)Bias B __________ is when the meaning of a message changes as the message passes through a series of senders and receivers. A)Information Enrichment B)Noise C)Information Overload D)Information Distortion E)Information Collaboration D Which of the followingis a disadvantage to face-to-face communication? A)It is low in information richness. B)It is time-consuming. C)It results in unwanted documentation of the information exchanged. D)It can result in ambiguity and misunderstandings. E)It allows managers to cycle through the communication process only once. B William works with a group of pest control experts at Ugly Bug Inc. His supervisor manages the appointments with clients, and then assigns the scheduled appointments to the members in the group. All communication is directed to and from the supervisor. William works in what type of network? A)Circle B)All-channel C)Chain D)Wheel E)Cubic D Each week Douglas updates an online newsletter to share information about general topics related to the company. All of the company employees have access to the website. This is an example of which type of communication? A)Personal written B)Impersonal written C)Formal written D)Face-to-face E)Electronic verbal B __________ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them. A)Communication B)Perception C)Collaboration D)Transmission E)Feedback B Which of the following is true about communication? A)It takes place even if a common understanding is not reached. B)It does not involved individuals and groups; hence it is not a human endeavor. C)It is a necessity for gaining a competitive advantage. D)It affects the responsiveness to customers negatively. E)It plays little or no role in improving the quality or efficiency. C In the communication process, encoding is the process of which of the following? A)Removing anything that hampers any stage of the communication process. B)Translating a message into symbols. C)Translating a coded message back to its original form. D)Selecting an appropriate communication medium for the information that is to be communicated. E)Deciding what message to send tothe original sender. B
Which of the following is true about perceptions? A)Perceptions are not influenced by people's attitudes and moods. B)Perceptions of senders and receivers play no role in the encoding and decoding of messages. C)Perceptions of senders and receivers play a negligent role in choosing the communication medium. D)Perceptions are inherently objective and are based on accurate information. E)Perceptions, if accurate, can contribute to effective communication. E __________ is a person's typical way of speaking? A)Empathy B)Linguistic Style C)Managerial Style D)Vocal Pitch E)Jargon B In the communication process, the feedback phase is initiated by which of the following? A)Decoder B)Original Sender C)Messenger D)Receiver E)Encoder D Which of the following is true about face-to-face communication? A)It is low in information richness. B)It enables managers to receive instant feedback. C)It increases ambiguity. D)It allows managers to cycle through the communication process only once to reach a common understanding. E)It cannot be used to communicate complex information. B Which of the following communication media has the highest information richness? A)Personally addressed written communication. B)Spoken communication electronically transmitted. C)Face-to-face communication. D)Impersonal written communication. E)Communication by means of e-mail. C __________ is a specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization. A)Code B)Grapevine C)Rumor D)Groupware E)Jargon E Eric has a unique way of speaking. He pauses alot and speaks is slow monotone. This characteristic way of speaking is known as which of the following? A)Information Distortion B)Linguistic Style C)Filtering D)Vocal Pitch E)Information Richness B In which of the following communication networks do group members communicate with only those who are similar to them in experiences, beliefs, areas of expertise, background, office location, or even where they sit when the group meets? A)Wheel Network B)Chain Network C)All-channel Network D)Circle Network E)Vertical Network D __________ is the process by which a message is interpreted by the receiver. A)Encoding B)Decoding C)Encrypting D)Ciphering E)Obscuring B A pathway through which an encoded message is transmitted to a receiver is known as a(n) __________. A)Encoding B)Medium C)Decoding D)Electronic Trail E)Transmission B What is the process called when a sender translates the message into symbols or language?The process of converting language and symbols of a sender into a message which is not comprehensible but easy to transmit is called as encoding. On the contrary, the process of transforming back the message into comprehensible symbols and language for the receiver is called as decoding.
What is the process of encoding a message called?Encoding: The communication process begins when the source or sender selects words, symbols, pictures and the like, to represent the message that will be delivered to the receiver(s). This process, known as encoding, involves putting thoughts, ideas, or information into a symbolic form.
What is the process of interpreting the message of the sender by the receiver?Decoding the Message
"The receiver's task is to interpret the sender's message, both verbal and nonverbal, with as little distortion as possible. The process of interpreting the message is known as decoding.
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