We re having trouble verifying your office 365 account

Created by: Rhodri Lloyd-Evans

Modified on: Fri, 30 Aug, 2019 at 11:10 AM


We re having trouble verifying your office 365 account

To fix this error click on File -> Account/Office Account (depending on which Office program you're using). Click on the Fix Me button. A pop window should appear asking you to log in with your usual login details. 

Once done you may need to restart the affected program to clear the message.


Rhodri is the author of this solution article.

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Sorry we’re having trouble verifying your account inside Office 365

by Vladimir Popescu

Being an artist his entire life while also playing handball at a professional level, Vladimir has also developed a passion for all things computer-related. With an innate fascination... read more

Published on August 10, 2019

We re having trouble verifying your office 365 account

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A wide range of users encountered the Sorry we’re having trouble verifying your account error inside Office 365. This error can be extremely annoying, and because of it, you will not be able to use the software normally.

This issue can happen either because the computer you are using lost its connection to the software, or if the login credentials (password and email address) have changed or have not been able to synchronize.

In this article, we will explore some of the best methods to try and troubleshoot this error. Please follow the steps mentioned in this article closely in order to avoid causing any other issues. Read on to find out how to do it.


1. Remove cache from every browser on your PC with a dedicated tool

We re having trouble verifying your office 365 account

  1. Open CCleaner or download it to your hard-drive.
  2. Click on the Custom Clean option from the menu on the right side of your window.
  3. Check the Windows and also the Applications tabs -> tick the boxes next to Internet Cache for all the browsers found on your hard-drive.
  4. Click the Analyze button.
  5. Check the results list -> click on Run Cleaner.
  6. Wait for the process to complete, restart your PC, then check to see if the issue persists.

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2. Verify the account details used in your Office 365 software

We re having trouble verifying your office 365 account

  1. Open up any Office 365 software (Word, Excel, etc.).
  2. Click on the File button found in the top taskbar menu.
  3. Select Account to open up the settings and check the name of the account that is being used inside Office.
  4. If the account that you want to use with Office 365 has changed, or the password has been reset, select Sign Out or Switch User.
  5. Sign back in using the correct credentials.
  6. If the account has the right license connected to it, then this should solve your issue.
  7. If the issue persists, please follow the next method.

3. Verify that your Office 365 account has the correct license

We re having trouble verifying your office 365 account
If you are not the Office 365 administrator, you will need to contact the person that deals with this department inside your company and ask about the licensing of your software.

If you are the Office 365 administrator, you will need to check the licensing of all the Office 365 software that are having issues identifying the account.

You can update the license with the right username and password, and the error Sorry we’re having trouble verifying your account inside Office 365 will disappear.

Please feel free to let us know if this guide helped you solve your issue by using the comment section below.

READ ALSO:

  • Office 365 gets improved malicious email analysis in August
  • TrickBot malware campaign is after your Office 365 passwords
  • MS Office keeps changing to colorful mode on Windows 10 v1903

We re having trouble verifying your office 365 account
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We re having trouble verifying your office 365 account

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Why am I having trouble verifying my Office 365 account on this computer?

We're having trouble verifying your Office 365 account on this computer. ' This could happen if your account has lost its connection to the software or if your details such as the password or email address have changed and not synchronised.

How do I verify my Office 365 account?

How to verify an email address in your Microsoft account.
Sign in to Manage how you sign in to Microsoft..
A Verify button will be next to any unverified aliases..
Click Verify next to your email address, and then click Send email..

Why is my Microsoft account not verifying?

Are all of your security information up to date? To check go to account.microsoft.com/security > Advanced security options. Check if all are up to date. If you do not have additional email address or phone number added to your Security information click the Add a new way to sign in or verify.

How do I fix Microsoft Office Cannot verify the license for this product?

Stop running the app in compatibility mode.
Right-click Outlook.exe, and then select Troubleshoot compatibility..
Select Troubleshoot Program..
Clear all options, and then select Next..
Select the No, I am done investigating the problem option, and then select Next..
Select Close..