An Amazon plan of action should pay close attention to any ASINs with warnings and you should take responsibility and state you are committed to providing first-class customer service. Show You should identify why buyers have complained and offer solutions as to why this won’t happen again. For more information on what to do if you get suspended, check out this very informative blog. What is an Amazon Plan of Action?A plan of action should answer the following three questions:
You can use the following guidelines to create your plan of action:
Source: Amazon Seller Central Plan of Action Dos and Don’ts
Source: Ecommerce Chris A Change in Policy?Amazon appears to have changed its suspension process. They are now asking certain sellers for a Plan of Action before they are potentially suspended. Previously, this was something Amazon requested from sellers as part of their appeal process after they were suspended. Now, some sellers on Amazon.com are being asked to submit a Pre Plan of Action (PoA) in order to avoid an account suspension. Important: If you receive any emails from [email protected], do not ignore them! Amazon will give sellers a detailed account of their failings and a list of previous warnings that they have not addressed. There is no deadline set for sellers for submitting their Pre Plan of Action. This database of Amazon e-mail addresses will contain all existing contacts which Amazon uses along with comments about their purpose. If you have any Amazon e-mail addresses which are not in the list, please let us know via private message here: REGIONAMAZON EXECUTIVE ESCALATION EMAILS – PLEASE USE FOR THE MOST IMPORTANT ISSUES ONLY!!!E-MAIL ADDRESS Amazon Seller Support Higher [email protected]Amazon Founder (Jeff Bezos) email – Professional Team for the Most Important [email protected], [email protected]Amazon CEO – Andy [email protected]Dharmesh [email protected]Amazon US Resolution – Escalate Issues as a Last [email protected]Managing Director email – Professional Team for the Most Important [email protected]Amazon UK Resolution – Escalate Issues as a Last [email protected]Doug Gurr – Amzon’s Chief Executive – Stepped Down at the End of [email protected]Ralf Kleber – Country Manager for Amazon in [email protected] REGIONAMAZON LEGAL DEPARTMENTS – PLEASE HIRE A PROFESSIONAL SOLICITOR TO COMMUNICATE WITH THESE ADDRESSESE-MAIL ADDRESS Amazon Europe Legal [email protected] Amazon UK Legal [email protected] Amazon Developers and AWS Notice or Other Legal [email protected] REGIONAMAZON SELLER PERFORMANCE – GENERAL INQUIRIES, APPEALS AND NOTIFICATIONSE-MAIL ADDRESSAmazon Password [email protected]Seller Performance USA 1 – Amazon Seller Performance Main E-mail [email protected]Seller Performance USA 2 – Seller Verifications, Suspended Listings, Product Authenticity [email protected]Seller Performance USA 3 – Seller Verifications, Suspended Listings, Product Authenticity [email protected]Account Health Support Amazon [email protected]Prequalification Seller Assessment Amazon US – Contact When You Need to Prequalify to Sell a [email protected]Appealing a suspension over authenticity [email protected]Appealing a suspended account due to forged [email protected] Verify Compliance with Applicable Law Related to Commercial Transactions. Amazon may ask for EIN documents from IRS to verify the status of your business. This is the email address, which you should contact. https://sdu.amazon.com is where you upload the requested documents and [email protected]Appealing a suspended seller [email protected] Business Insurance [email protected]Seller Performance Canada – Seller Verifications, Suspended Listings, Product Authenticity [email protected]Prequalification Seller Assessment Amazon Canada – Contact When You Need to Prequalify to Sell a [email protected]Amazon Canada Seller Support – [email protected]Seller Performance Mexico – Seller Verifications, Suspended Listings, Product Authenticity [email protected] Seller Performance United Kingdom 1 – Amazon Seller Performance Main E-mail [email protected] Seller Performance United Kingdom 2 – Seller Verifications, Suspended Listings, Product Authenticity [email protected] Prequalification Seller Assessment Amazon UK – Contact When You Need to Prequalify to Sell a [email protected] Seller Performance Germany 1 – Seller Verifications, Suspended Listings, Product Authenticity [email protected] Seller Performance Germany 2 – Seller Verifications, Suspended Listings, Product Authenticity [email protected] Seller Performance Germany 3 – Seller Verifications, Suspended Listings, Product Authenticity [email protected]Seller Performance France – Seller Verifications, Suspended Listings, Product Authenticity [email protected]Seller Performance Italy 1 – Seller Verifications, Suspended Listings, Product Authenticity [email protected]Seller Performance Italy 2 – Seller Verifications, Suspended Listings, Product Authenticity [email protected]Seller Performance Spain – Seller Verifications, Suspended Listings, Product Authenticity [email protected]Seller Performance India 1 – Amazon Seller Performance main e-mail [email protected]Seller Performance India 2 – Seller Verifications, Suspended Listings, Product Authenticity [email protected]Amazon India Notice Department – Suspensions [email protected] REGIONAMAZON DISBURSEMENT QUESTIONS, PAYMENT APPEALS AND BLOCKED FUNDS INQUIRIESE-MAIL ADDRESSQuestions about funds and disbursements on the US [email protected] Appealing blocked funds after a [email protected]Questions about funds and disbursements on the CA [email protected]Appealing blocked funds after a suspension on UAE [email protected]Questions regarding balance and settlement on Amazon UK [email protected]Disbursement Team US – [email protected]The outcome of funds [email protected]Dept Management Team – and questions about balance and settlement [email protected]Disbursement Team UK – [email protected]Payments Funds Team Italy – [email protected]Payments Declined Amazon US – Notifications about Disbursements Being [email protected]Disbursements and other Notifications – Amazon Seller Notifications [email protected]Payments Declined Amazon Canada – Notifications about Disbursements Being [email protected]Amazon Germany Payments Team – Information Needed for Your Selling on Amazon Payment [email protected] REGIONAMAZON NOTICE, DISPUTE, APPEALS – VIOLATIONS & COMPLAINTSE-MAIL ADDRESSSeller Fulfilled Prime Account Suspension UK – Premium Delivery Option Eligibility [email protected]Authenticity Complaint [email protected]Appealing a suspension over a suspected sale of counterfeit items on a new [email protected]Appealing Used Sold As New [email protected]To retract the complaint, the rights owner must send the retraction to this [email protected]Appealing suspensions due to Intellectual Property Rights Infringement [email protected]To retract an Intellectual Property Rights Infringement Complaint, the rights owner needs to reach out to this [email protected]Appealing product review abuse warnings and [email protected]Appealing Customer Product Condition [email protected]Appealing Customer Product Condition [email protected]Providing invoices for a suspended account over authenticity [email protected]Notice Department Amazon US – Policy Violations like Trademark, Patent infringements or IP [email protected]Amazon USA e-mail to Dispute or Appeal 1 – Policy Violations like Trademark, Patent infringements or IP [email protected]Amazon USA e-mail to Dispute or Appeal 2 – Policy Violations like Trademark, Patent infringements or IP [email protected]Amazon USA e-mail to Dispute or Appeal 3 – Policy Violations like Trademark, Patent infringements or IP [email protected]Amazon USA e-mail to Dispute or Appeal 4 – Policy Violations like Trademark, Patent infringements or IP [email protected]Send Plan of Action to appeal the revocation of Premium Delivery [email protected]Appealing a suspension due to violations od Code of [email protected]Notice Department Amazon Canada – Policy Violations like Trademark, Patent infringements or IP [email protected]Amazon Canada e-mail to Dispute or Appeal 1 – Policy Violations like Trademark, Patent infringements or IP [email protected]Amazon Canada e-mail to Dispute or Appeal 2 – Policy Violations like Trademark, Patent infringements or IP [email protected]Notice Department Amazon Mexico – Policy Violations like Trademark, Patent infringements or IP [email protected] Notice Department Amazon UK – Policy Violations like Trademark, Patent infringements or IP [email protected] Amazon UK e-mail to Dispute or Appeal 1 – Policy Violations like Trademark, Patent infringements or IP [email protected] Amazon UK e-mail to Dispute or Appeal 2 – Policy Violations like Trademark, Patent infringements or IP [email protected] Amazon UK e-mail to Dispute or Appeal 3 – Policy Violations like Trademark, Patent infringements or IP [email protected] Requesting Inventory – [email protected] Send Receipt to Get Back Return Postage from [email protected] Send Plan of Action to appeal the revocation of Premium Delivery [email protected] Response to your Plan of Action Amazon [email protected] Notice Department Amazon Germany 1 – Policy Violations like Trademark, Patent infringements or IP [email protected] Notice Department Amazon Germany 2 – Policy Violations like Trademark, Patent infringements or IP [email protected] Amazon Germany e-mail to Dispute or Appeal – Policy Violations like Trademark, Patent infringements or IP [email protected] Notice Department Amazon France – Policy Violations like Trademark, Patent infringements or IP [email protected] Amazon France e-mail to Dispute or Appeal – Policy Violations like Trademark, Patent infringements or IP [email protected]Notice Department Amazon Italy – Policy Violations like Trademark, Patent infringements or IP [email protected]Amazon Italy e-mail to Dispute or Appeal – Policy Violations like Trademark, Patent infringements or IP [email protected]Seller Fulfilled Prime Account Suspension Italy – Premium Delivery Option Eligibility [email protected]Notice Department Amazon Spain – Policy Violations like Trademark, Patent infringements or IP [email protected]Amazon Spain e-mail to Dispute or Appeal – Policy Violations like Trademark, Patent infringements or IP [email protected]Notice Department Amazon India – Policy Violations like Trademark, Patent infringements or IP [email protected]Action Needed: Update your shipping prices – shipping options disabled due to alleged excessive [email protected] PRODUCTS, PATENTS & LISTING ISSUESE-MAIL ADDRESSBrand Appearance Patent [email protected]Utility Patent Neutral Evaluation [email protected]Product Safety [email protected]Product Review [email protected]Amazon Listing Abuse [email protected]Amazon Listing Suspension E-Mail [email protected]Amazon Listing Suspension E-Mail [email protected]Amazon Listing Suspension E-Mail [email protected]Amazon Listing Suspension E-Mail [email protected]Amazon Listing Suspension E-Mail [email protected]Amazon Listing Suspension E-Mail [email protected]“Plan B” Product Approval [email protected]Product Assurance Amazon USA – Children’s Product Certificate (CPC) and Third-Party Test Report – [email protected] UK Plug [email protected] Amazon FBA Negative Customer Return [email protected] Product Assurance Amazon DE – Declarations of Conformity (DoC), Product Images, CE Marked Products, Trademarked Products [email protected]Product Assurance Amazon FR – Declarations of Conformity (DoC), Product Images, CE Marked Products, Trademarked Products [email protected]Product Assurance Amazon IT – Declarations of Conformity (DoC), Product Images, CE Marked Products, Trademarked Products [email protected]Appeal listing removal: Contact this address if you believe your listing has been incorrectly identified as over-the-counter (OTC) drugs and/or natural health products (NHP) and [email protected]Product Detail Page Tampering – appealing the removal of your [email protected] SELLER IDENTITY VERIFICATION & ACCOUNT REGISTRATIONE-MAIL ADDRESS Amazon Seller Verification [email protected] Amazon Seller Verification Department – Seller [email protected] Amazon Seller Verification Department – Email Seller Verification [email protected] Amazon Seller Verification Department – [email protected] Amazon Seller Support KYC Representative – Verifications [email protected]Vendor Express Account Application Amazon [email protected]Amazon Seller UAE Identity [email protected]Amazon [email protected] BY AMAZON CONTACTSE-MAIL ADDRESS Amazon FBA Inventory Planning [email protected] Amazon FBA Inbound Performance – Problem [email protected] Amazon FBA Inbound Performance – Investigation [email protected]Amazon Pan-European Onboarding [email protected]Amazon Europe FBA Fee Increase – Submit your [email protected] REGIONVELOCITY REVIEW & SELLER EVALUATIONE-MAIL ADDRESSAmazon Seller Evaluation – Seller Metric Rating [email protected] Velocity Review Amazon UK – Appealing: Your current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon.co.uk seller [email protected]Velocity Review Amazon CA – Appealing: Your current sales volumes are not supported by buyer feedback or an established sales history. As a result, we are reviewing your Amazon.ca seller [email protected] REGIONSOCIAL MEDIA ESCALATION CONTACTS & OTHERE-MAIL ADDRESSSocial Media Escalation E-mail Address – Obtained After Contacting Amazon Through Social [email protected]Amazon General Inquiries [email protected]Sender of Amazon Seller Promotional E-mails in [email protected]Submit your Vouchers for Black Friday [email protected] Amazon Europe paid apprenticeship contact [email protected] Professional Health Care [email protected] Providing feedback for the New Amazon Seller [email protected]Amazon Lending [email protected] REGIONAMAZON MARKETPLACE FEES, TAX/VAT INVOICES & STATEMENTSE-MAIL ADDRESSMarketplace Fees Invoice Amazon [email protected] Marketplace Fees Invoice Amazon [email protected] 1. Marketplace Fees and/or VAT Invoice Amazon UK – Your Amazon.co.uk Seller Fees VAT [email protected] 2. Marketplace Marketing Service Fees and/or VAT Invoice Amazon UK – Your Amazon.co.uk Marketing Service Fees VAT [email protected] 3. Marketplace Marketing Service Fees and/or VAT Invoice Amazon UK – Your Amazon.co.uk Marketing Service Fees VAT [email protected] 1. Marketplace Fees and/or VAT Invoice Amazon Germany – Rechnung über Ihre Verkaeufergebuehren bei [email protected] 2. Marketplace Fees and/or VAT Invoice Amazon Germany – Rechnung über Ihre “Fulfillment by Amazon” Gebühren bei [email protected]3. Marketplace Marketing Service Fees and/or VAT Invoice Amazon Germany – Ihre Amazon.de-USt-Rechnung für Amazon Marketing Service-Gebü[email protected] 1. Marketplace Fees and/or VAT Invoice Amazon France – Marketplace Amazon.fr : facture pour la TVA sur vos frais de [email protected] 2. Marketplace Fees and/or VAT Invoice Amazon France – Marketplace Amazon.fr : facture pour la TVA sur vos frais liés à[email protected] 3. Marketplace Marketing Service Fees and/or VAT Invoice Amazon France – facture pour la TVA sur vos Amazon Marketing [email protected] 4. Statement Related to Amazon France Activity / France Tax [email protected] 5. Statement Related to Amazon France [email protected]1. Marketplace Fees and/or VAT Invoice Amazon Italy – La tua fattura comprensiva di IVA per le tariffe venditore [email protected]2. Marketplace Fees and/or VAT Invoice Amazon Italy – La tua fattura comprensiva di IVA per le tariffe Logistica di [email protected]3. Marketplace Marketing Service Fees and/or VAT Invoice Amazon Italy – La tua fattura comprensiva di IVA per Amazon Marketing [email protected]1. Marketplace Fees and/or VAT Invoice Amazon Spain – Tu factura de tarifas de comerciante de [email protected]2. Marketplace Fees and/or VAT Invoice Amazon Spain – Tu factura de tarifas Logísitica de Amazon en [email protected]3. Marketplace Marketing Service Fees and/or VAT Invoice Amazon Spain – Tu factura de tarifas de comerciante de Amazon Marketing [email protected]1. Marketplace Fees and/or VAT Invoice Amazon Netherlands – Je BTW-Factuur voor je [email protected]2. Marketplace Fees and/or VAT Invoice Amazon Netherlands – Je btw-factuur voor Fulfilment by Amazon-kosten van [email protected]1. Marketplace Fees and/or VAT Invoice Amazon Sweden – Dina säljaravgifter Momsfaktura för [email protected]2. Marketplace Fees and/or VAT Invoice Amazon Sweden – Momsfaktura för dina avgifter för Amazon.co.uk Fulfilment by [email protected] REGIONAMAZON NOTIFICATIONS & ANNOUNCEMENTSE-MAIL ADDRESSFBA Required Removals – [email protected]FBA Reimbursement – [email protected]FBA Reimbursement – [email protected] Postpone the Change in Ship-to Locations by [email protected]General Amazon Announcements and [email protected]Successful seller regsitration and various [email protected]Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications [email protected]Potential Pricing Error Amazon US – Listings Deactivated [email protected] Amazon FBA Orders Dispatch Confirmation Canada – [email protected] General Amazon Announcements and Notifications [email protected] Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications [email protected] Amazon FBA Orders Dispatch Confirmation Mexico – [email protected] Amazon Holiday Announcements Mexico – Sender of Holiday Selling [email protected] Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications [email protected] Amazon Seller Info UK – Announcements and Upcoming [email protected] Amazon Business – Quantity Discount Request on [email protected] FBA Hazmat Status Change Amazon UK – [email protected] Amazon UK Payments Team – Information Needed for Your Selling on Amazon Payment [email protected] Sold, Ship Now, Disbursements and other Notifications 1 – Amazon Seller Notifications [email protected] Sold, Ship Now, Disbursements and other Notifications 2 – Amazon Seller Notifications [email protected] General Amazon Announcements and Notifications [email protected] Amazon Policy and Legal Information Notifications – [email protected] Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications [email protected] Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications [email protected] FBA Hazmat Status Change Amazon IT – Notifications – Notifica relativa alla gestione dei materiali pericolosi con Logistica di [email protected] General Amazon Announcements and Notifications [email protected] Sold, Ship Now, Disbursements and other Notifications 1 – Amazon Seller Notifications [email protected] Sold, Ship Now, Disbursements and other Notifications 2 – Amazon Seller Notifications [email protected] Notification about Unshipped Orders past their Expected Dispatch Date – Amazon Spain: (Te recordamos que tienes que confirmar el envío de los pedidos que especificamos más abajo. Si aún no los has enviado, te pedimos que lo hagas ya.)[email protected] Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications [email protected] Amazon FBA Orders Dispatch Confirmation Netherlands – Notifications [email protected]Sold, Ship Now, Disbursements and other Notifications – Amazon Seller Notifications [email protected]Amazon FBA Orders Dispatch Confirmation Sweden – Notifications [email protected]General Amazon Announcements and Notifications [email protected]General Amazon FBA [email protected]Amazon Business – promotional [email protected] SELLER RESEARCH INVITATIONS & QUESTIONNAIRESE-MAIL ADDRESSAmazon Advertising Research – Invitation [email protected]Survey Contact e-mail – Amazon [email protected]Amazon Business [email protected] REGIONAMAZON COACH / TUTORE-MAIL ADDRESS Amazon Selling Coach [email protected] Amazon Selling Coach [email protected]Amazon Selling Coach France – Coach de Ventes [email protected]Amazon Selling Coach Italy – Amazon [email protected]Amazon Selling Coach Spain – Tutor de ventas [email protected] REGIONCREDIT CARD CHARGEBACK REPRESENTATION AND APPEALSE-MAIL ADDRESS Successful Chargeback Representation Amazon UK – [email protected]Successful Chargeback Representation Amazon US – [email protected]Credit Card Chargeback Amazon US – Sender of [email protected]Credit Card Chargeback Amazon UK – Sender of [email protected]Credit Card Chargeback Amazon DE – Sender of [email protected] REGIONAMAZON BRAND REGISTRY CONTACTSE-MAIL ADDRESS Amazon Brand Registry – Main [email protected]Amazon Brand Registry – Secondary [email protected]Amazon Brand Review – Re-approval Request for a [email protected]Protect your brand with the Counterfeit Crimes Unit – Communicationsamazonbrandregistry@brandprotection.amazon.comREGIONAMAZON BUYER ACCOUNT CONTACTS AND APPEALSE-MAIL ADDRESS Request to close a Buyer / Seller Amazon [email protected] Promotional e-mails Sent to [email protected] Account Specialist – Contact for closed Buyer Account appeals – Suspicious purchase, cancelled [email protected] Appeal for a buyer account closure – due to dropshipping from [email protected]Account Specialist – Contact for closed Buyer Account appeals – Account related to a previously enforced account: (We have closed your buyer account. We took this action because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our marketplace.)[email protected] REVIEWS, SELLER FEEDBACK, COMMUNITY POLICY APPEALSE-MAIL ADDRESS Appealing alleged Product Review or Seller Feedback [email protected] Feedback Removal Requests Amazon UK – Sender of [email protected] Feedback Removal Requests Amazon FR – Sender of [email protected]Feedback Removal Requests Amazon FR – Higher Department [email protected] Feedback Removal Request Amazon US – Sender of [email protected]Amazon US Answers to Questions Under Product Detail Pages Submitted by [email protected]Amazon UK Answers to Questions Under Product Detail Pages Submitted by [email protected]Amazon ES Answers to Questions Under Product Detail Pages Submitted by [email protected]Amazon DE Answers to Questions Under Product Detail Pages Submitted by [email protected]Amazon IT Answers to Questions Under Product Detail Pages Submitted by [email protected]Amazon Answers – Provide your feedback about Amazon Answers to [email protected] REGIONAMAZON DEVELOPER, MWS, PS-API, AWS, APPSTORE, DASH, ALEXAE-MAIL ADDRESS Reporting Security Incidents Involving Amazon [email protected] Amazon Apps [email protected] Submit a request to obtain Amazon’s approval to distributing, selling, or marketing for sale AVS [email protected]Amazon MWS [email protected] Email for assistance and questions about Amazon’s Trademark [email protected]What do I write in my plan of action on Amazon?A well-written POA is persuasive. Take it seriously and strategically. Keep it concise and respectful, and address the specific issues that led to the suspension. Express remorse and provide a detailed Plan of Action (POA) with three parts: root cause explanation, immediate actions, and preventative measures. What is plan of action for Amazon suspension?A plan of action is basically an Amazon reinstatement letter that you will draft after your Amazon account is suspended and you have received a suspension email. Where do I send my POA on Amazon?You can either submit it through the Amazon Seller Central portal or by emailing it to Amazon's Plan of Action team. Once your POA has been reviewed, you'll receive feedback from Amazon regarding their decision. How do I handle critical reviews on Amazon?Email [email protected] and mention your product's ASIN, the date and time of the review as well as the name or pseudonym of the reviewer. Make sure you explain why and how the review violates Amazon's guidelines. |