Miflash lỗi nullable object must have a value năm 2024

I am trying to update the case sla.

whoever created it already had this in place

When i try and change the criteria to the below

i get this error

'

Error code: 0x80040265Session Id: 57b1c1ae-b430-464c-9e82-3f480ad5d9e6Activity Id: c4d6cc43-7799-43d6-9e02-f2fe6e125a87Time: Wed Jul 06 2022 14:52:57 GMT+0100 (British Summer Time)

I cant figure out what it means, the log doesnt tell me which field it could be

Exception Message: Nullable object must have a value.

ErrorCode: -2147220891 HexErrorCode: 0x80040265

ErrorDetails: ApiExceptionSourceKey: Plugin/Microsoft.Crm.Service.ObjectModel.SLAItemService ApiStepKey: 94197830-1c25-41b5-a79b-b06a2372405d ApiDepthKey: 1 ApiActivityIdKey: 920397ad-2b3a-479a-b626-b361955d3dc8 ApiPluginSolutionNameKey: System ApiStepSolutionNameKey: System ApiExceptionCategory: ClientError ApiExceptionMessageName: IsvAborted ApiExceptionHttpStatusCode: 400 OperationStatus: 0 SubErrorCode: -2146233088 Plugin: PluginTrace: [Microsoft.Dynamics.SLAManagement.Plugins: Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem] [5f811bc5-5166-41bd-a818-c9d78ceb4491: Pre validation on SLAItem Update] Entered Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem.Execute(), Correlation Id: 2e761ed3-22e9-4a57-8dfc-4fe83b584cfd, Initiating User: 7b9eb39a-f60b-ec11-b6e6-000d3ad6a709 Exiting Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem.Execute(), Correlation Id: 2e761ed3-22e9-4a57-8dfc-4fe83b584cfd, Initiating User: 7b9eb39a-f60b-ec11-b6e6-000d3ad6a709

TraceText: [Microsoft.Dynamics.SLAManagement.Plugins: Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem] [5f811bc5-5166-41bd-a818-c9d78ceb4491: Pre validation on SLAItem Update] Entered Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem.Execute(), Correlation Id: 2e761ed3-22e9-4a57-8dfc-4fe83b584cfd, Initiating User: 7b9eb39a-f60b-ec11-b6e6-000d3ad6a709 Exiting Microsoft.Dynamics.SLAManagement.Plugins.PreOperationUpdateServiceLevelAgreementItem.Execute(), Correlation Id: 2e761ed3-22e9-4a57-8dfc-4fe83b584cfd, Initiating User: 7b9eb39a-f60b-ec11-b6e6-000d3ad6a709

Activity Id: c4d6cc43-7799-43d6-9e02-f2fe6e125a87

Any help would be appreciated

Thanks

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