Many companies are focused on building their employee engagement, but very few know how to measure employee satisfaction. In fact, a 2021 Conference Board study on job satisfaction confirmed that more than 40% of employees are dissatisfied at their jobs. Show
So, what does employee satisfaction mean? It means your employees are content with their jobs and believe in your company culture. Satisfied employees are more likely to stay in your organization, recommend their company to their peers, be more productive, and get overall better results. Why is it important to measure employee satisfaction?Learning how to measure employee satisfaction will not only help you understand how your employees are really doing, but also what you can do to improve your processes. Now, you may be wondering: what will the results be?
We know this may sound overwhelming at first, especially for bigger companies! But it’s not all lost: here you’ll discover ways on how to measure employee satisfaction and not break down trying! 4 ways to measure employee satisfaction1. Send out employee satisfaction surveysSending out regular surveys is a great way to measure employee satisfaction and get direct insights from your employees. We recommend having weekly or biweekly surveys so you’re always on top of your game. Note the following:
2. Set KPIsTo make the most of your employee surveys, your next step should be setting a number of Key Performance Indicators that will measure employee satisfaction and keep track of how your team is doing over time. Setting KPIs for all the different areas you want to measure will help you ask more specific questions in your employee surveys and have a clearer picture of your performance.
There are different KPIs to measure your success in your People & Culture initiatives, however the most common ones you will find are Employee Net Promoter Score (eNPS) and Employee Satisfaction Index (ESI). Employee Net Promoter Score (eNPS)The Employee Net Promoter Scores measure employee satisfaction by asking a single question to your employees: How likely are you to recommend your place of work to other people? Employees rate this question from 1 to 10, and depending on their answer they will be classified in 3 groups:
After this classification, you calculate eNPS using the following formula: [# of promoters/total # of survey takers] – [# of detractors/total # of survey takers] = eNPS Now, your final score can range from -100 to 100! Anything above 0 is good, but if you manage to get past 50, that means you’re doing really well! eNPS scores allow you to measure employee satisfaction so you can make informed decisions to maintain or improve it through time. If you have a good score, you can even display it on your socials to reinforce your employer branding! Employee Satisfaction Index (ESI)The Employee Satisfaction Index not only measures employee satisfaction, but also their expectations. In such surveys, your people answer 3 questions:
Again, your people give each question a 1-10 rating, and your final score can range from 1 to 100. You can calculate your ESI using the following formula: [question mean value/3] x 100 = ESI Now, given you want the most accurate results, we recommend combining both methods in your surveys. Keep in mind your employees might recommend your place of work to their peers, but it may not meet their ideal expectations, and vice versa! 3. Have 1:1 meetings on a regular basisAlthough setting KPIs and sending surveys to your employees help you measure employee satisfaction, you should continue to hold 1:1 meetings to talk directly to your employees about how they feel. This is a good opportunity to bring up issues that aren’t covered in your employee surveys so you can keep them in mind for future check ins.
4. Use specialized softwareAfter reaching this point, you’re probably wondering how you will manage to prepare and send out all those surveys, gather the information and then put it into charts manually… all without making any mistakes? Well, surely there has to be a software that will do that for you. Employee engagement tools, like Nailted, help you measure employee satisfaction and work on it through light feedback loops. These kinds of tools help you have everything you need in one place: creation and sending of employee surveys, data collection and People analytics, features for employee recognition, 1:1 meetings, and many more tools that also help you ensure you are creating a safe space for your people; normalizing feedback and making it the center of your culture. Having all the information you need in one platform offers a clearer view of your employees’ insights, as well as the commodity of an automated process that provides real-time data on how your company is doing. When making decisions on how to improve your employee satisfaction, you can always turn to these reports for better informed outcomes! What's next?: 7 strategies to improve employee satisfactionOnce you know how to measure employee satisfaction, it’s important to understand what strategies and initiatives you can take to improve it, or even keep it up. When it comes to looking after your employees’ happiness, every little bit helps! Here are 7 initiatives to get you started on employee satisfaction: 1. Offer flexibilityEspecially after the pandemic, many employees prefer remote work and the flexibility to improve their work-life balance. 2. Give management trainingTeach managers how to build trust among employees, avoid micromanagement, and overall create a good, safe space for their team. 3. Promote Employee Recognition4. Foster learning and development programsHelp your employees develop their skills and reach their full potential by offering courses, workshops, university aid, shadowing opportunities, etc. 5. Organize teambuilding activitiesColleagues are an immense factor for employee satisfaction. Promote work friendships and organize events for your employees to socialize, like online coffee breaks or in-person lunches! 6. Support DEI in the workplace7. Prioritize wellbeing with wellness programsCheck in on your employees often and prioritize their health. Start implementing employee wellness programs – you can offer mental health aid, sick or personal days, and even set up areas in your office for your employees to relax. Keep building your employee satisfactionDo you now have a clearer idea on why knowing how to measure employee satisfaction is so important? Incorporating a process to collect regular feedback that works for your company will go a long way into building a foundation for a great company culture. Once you know what your employees want, go from there! Just keep this in mind: a good, automated process will not only save you time and effort, but also guarantee reliable data. Book a demo with one of our experts and learn with Nailted how to measure employee satisfaction the right way to build a better company for your employees. What is the best measure of job satisfaction?The Job Descriptive Index (JDI), first published in 1969 and revised in 1985 and 1992, is commonly cited as the most carefully developed and most frequently used measure of job satisfaction.
Which of following method is used to measure job satisfaction?The Job Descriptive Index (JDI) is a specifically cognitive job satisfaction measure. It measures one's satisfaction in five facets: pay, promotions and promotion opportunities, coworkers, supervision, and the work itself. The scale is simple, participants answer either yes, no, or can't decide (indicated by '?
How do companies measure job satisfaction?There are two major ways that employers measure employee satisfaction, Employee Net Promoter Scores (eNPS) or the more traditional employee satisfaction survey.
Which is one of three key measures of job satisfaction?There are three dimensions of overall job satisfaction which include general satisfaction, internal work motivation, and growth satisfaction, which are combined into a single measure. The facets which are measured on the survey include security, compensation, co-workers, and supervision.
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