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Terms in this set (36)Successful firms are very careful in selecting the work to be outsourced. If expectations and requirements are fuzzy or open to debate, working together can become very difficult. The following are ways to clarify requirements and procedures EXCEPT Make sure communication is well structured and interactions are managed to avoid confusion. The transferring of business functions or processes to other companies has traditionally been known as Outsourcing When you call your Internet provider to solve a technical problem and you end up talking to a technician in India or Romania, you have just experienced Outsourcing The following are differences between the partnering approach and the traditional approach to managing contracted relationships EXCEPT Contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach. Advantages of outsourcing project work may likely include all of the following EXCEPT Reduced conflict Disadvantages of outsourcing project work may likely include all of the following EXCEPT Increased costs Why are extensive training and team building activities important when managing contracted relationships? So team members are provided with a theoretical understanding of the barriers to collaboration as well as the skills and procedures to be successful Outsourced projects are susceptible to conflicts since people are unaccustomed to working together. Which of the following is a primary control mechanism for dealing with and resolving problems? Escalation Key practices in the partnering approach to managing contracted relationships include Access to each other's organizational resources. Which of the following is the BEST way to ensure that cohesion and cooperation are not undermined and the parties involved will be satisfied when the project is complete? Fair and incentive-laden contracts Which of the following is NOT a key to successful partnering relationships? Independent project teams Which of the following is part of the traditional approach to managing contracted relationships? Structured communications Which of the following is NOT an advantage of establishing a long-term partnership? Risk is eventually transferred to the other party Which of the following is true in regard to negotiation when managing projects? It cannot be viewed as a contest Best practices in outsourcing project work include all the following EXCEPT Short-term, no-pressure outsourcing relationships. When negotiating, the tendency is to want to win! Why is this not a good approach when managing contracted relationships? All of these are reasons a competitive approach to negotiation should not be used when managing contracted relationships When considering principled negotiation, both buyers and sellers relying on the blue book to establish price parameters of a used car would be an example of Using objective criteria. The result of team building among the project's participants that states their common goals for the project as well as the procedures that will be used to achieve these goals is a Partnering charter In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to Add a penalty clause to the contract. What does the acronym BATNA stand for? Best alternative to a negotiated agreement Long-term partnerships will provide all the following EXCEPT Reduced communication requirements. Which of the following is NOT a reason to have a BATNA? It increases the chance that you will win the negotiation Ultimate success of the project is determined by Whether the customer is happy. What is the fundamental difference between a fixed-price and a cost-plus contract? On fixed-price contracts the cost is set in advance while for cost-plus contracts it is established after the project is completed Principled negotiation emphasizes developing win/win solutions while protecting yourself against those who would take advantage of your forthrightness. Which of the following is NOT one of the key points of principled negotiation? Be honest and forthright Customer satisfaction can be quantified by
Perceived performance divided by expected performance. Mathematically, customer satisfaction is a function of the extent to which perceived performance exceeds expectations. A customer satisfaction ratio of .95 indicates that a customer is Slightly dissatisfied. Which of the following is suggested as the best target for a customer satisfaction ratio? 1.05 The following are ways a project manager can manage a customer's expectations and perceptions EXCEPT Delay communicating problems that you feel can be resolved without involving the customer. When interacting with the customer, it is important that the project manager Speak the language of the customer. Which of the following is NOT an element of good negotiation? Avoid dealing with unreasonable people When considering principled negotiation, keeping focus on the issues even when people become upset, frustrated, and even angry is an example of Separating people from the problem. When considering principled negotiation, revealing why you are trying to achieve something instead of demanding what you want or need is an example of Focus on interests, not positions. When considering principled negotiation, when one person identifies options that are of low cost to them but of high interest to the other party, this is an example of Invent options for mutual gain. Since different participants do not share the same values, priorities, and culture, projects are more prone to interpersonal ___________ when outsourcing. conflict In the traditional approach to managing contracted relationships, _________ project contracting is normal. single Sets with similar termsMGNT-471 Clelland Chapter 1219 terms camaronw12 MGNT 440: Chapter 12 Review10 terms vakingd Sets found in the same folderPM Ch.1234 terms parker_huxtable ch 13 book quiz15 terms redrrg1 Project Management - Ch. 1232 terms jessikadunn Project Management - Ch. 1430 terms jessikadunn Other sets by this creatorPerformance Management T/F33 terms Rachel_Pratt PM 5 T/F13 terms Rachel_Pratt PM 1432 terms Rachel_Pratt PM 1033 terms Rachel_Pratt
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What are the types of fixed price contracts quizlet?Firm Fixed Price.. Fixed Price w/Economic Price Adjustment.. Fixed Price Incentive.. Fixed Price w/Award Fee.. Fixed Price w/Price Re-determination (Prospective or Retroactive). Fixed Price Level of Effort.. Why are extensive training and team building activities important when managing contracted relationships quizlet?Why are extensive training and team building activities important when managing contracted relationships? Outsourced projects are susceptible to conflicts since people are unaccustomed to working together.
Which of the following is true in regard to negotiation with managing projects?Which of the following is true in regard to negotiation when managing projects? It cannot be viewed as a contest. Contracts establish long-term commitments in the partnering approach while single project contracting is normal in the traditional approach.
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