Microsoft prioritizes account security and works to prevent people from signing in without your permission. When we notice a sign-in attempt from a new location or device, we help protect the account by sending you an email message and an SMS alert. If your phone number or email changes, it's important to promptly update the security contact info on the
Security basics page so we can work with you to keep your account secure and active. If you sign in to your account while traveling or if you install a new app that signs in with your account, you may get an alert. We just need you to provide a security code so we know it was you, and that your account is safe. To learn what you can do about unusual activity, select one of the following headings.
It'll open to show more info. If there was an unusual sign-in attempt for your account, you'll get an email or text message. We'll send a message to all your alternate contact methods. To help protect your account, we'll need you to provide a security code from one of these contacts. This step prevents people who aren't you from signing in and lets us know if it was just you
signing in from an unusual location or device. If you aren't sure about the source of an email, check the sender. You'll know it's legitimate if it's from the Microsoft account team at account-. We may have blocked your sign-in if you're using a new device, if you installed a new app, or if you're traveling or in any new location. This security measure helps keep your account safe in case someone else gets your account information and tries to sign in as you. To unlock your account, follow the instructions on the sign-in screen and select where we can send you a security code. After you've received the code, enter it to access your account. Notes:
If you received an email or text alerting you to an unusual sign-in attempt on your account but you haven't done anything different with your account recently, follow these steps to review your account security:
If you tried to sign in to your account but can't, someone may have changed your password. Follow these steps to get back into your account:
Notes:
Related topics I think my account's been compromised Use the Microsoft Authenticator app to sign in securely without a password Need more help?Does Microsoft send security alerts via email?Microsoft prioritizes account security and works to prevent people from signing in without your permission. When we notice a sign-in attempt from a new location or device, we help protect the account by sending you an email message and an SMS alert.
Is Microsoft security alert genuine?If you get an email from Microsoft account team and the email address domain is @accountprotection.microsoft.com, it is safe to trust the message and open it. Microsoft uses this domain to send email notifications about your Microsoft account.
Does Google send emails to check account security?Google sends you security alerts to help prevent other people from using or abusing your account. Help keep your account secure by responding right away to any security alerts you get by phone or email.
Does Microsoft use a Gmail account?A Microsoft account is an email address and password that you use with Outlook.com, Hotmail, Office, OneDrive, Skype, Xbox, and Windows. When you create a Microsoft account, you can use any email address as the user name, including addresses from Outlook.com, Yahoo! or Gmail.
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